Last updated: July 28, 2026
Immaculate Softwash (“Immaculate Softwash,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website, request an estimate, or hire us for exterior cleaning services, how we use that information, who we share it with, and the choices you have. By using our website or contacting us, you agree to the practices described below.
Who We Are
Immaculate Softwash is an exterior cleaning company serving Central Florida, offering soft washing, roof cleaning, house and building washing, concrete and paver cleaning, gutter cleaning, window cleaning, and related maintenance services. Our mailing address is 300 Sweetwater Club Blvd, Longwood, FL 32779. You can reach us by phone at (407) 489-0907 or by email at Contact@ImmaculateSoftWash.com.
Information We Collect
Information You Provide to Us
We collect information you give us directly, such as when you fill out a quote or contact form, call or text us, email us, leave a review or comment, or book and pay for a service. This typically includes your name, phone number, email address, service address, and details about the property and the work you are requesting. If you send us photos of your roof, driveway, or other surfaces, we collect those as well.
We do not collect payment card numbers through this website. If you pay us electronically, the payment is handled by a third-party payment processor that maintains its own privacy and security practices.
Information Collected Automatically
When you visit our website, our servers and analytics tools may automatically record certain information about your device and visit. This can include your IP address, browser type and version, operating system, referring website, the pages you view, the links you click, and the dates and times of your visits. This information is used in aggregate to understand how the site is used and to keep it running properly and securely.
Information from Third Parties
We may receive information about you from third parties, such as lead-generation and review platforms, advertising networks, social media services you use to interact with us, or business partners who refer work to us. We may combine that information with the information we already hold about you.
Cookies and Similar Technologies
Our website uses cookies and similar technologies, which are small files stored on your device. Some are strictly necessary for the site to function, such as remembering form entries during a session. Others help us measure traffic and performance, remember your preferences, or support advertising and remarketing. Third parties, including analytics and advertising providers, may set their own cookies through our site.
Most browsers let you refuse or delete cookies through their settings. Blocking cookies may cause parts of the site to work less reliably.
How We Use Your Information
We use the information we collect to respond to your questions and provide estimates; to schedule, perform, and follow up on services; to send confirmations, reminders, invoices, and receipts; to process payments and maintain our business records; to operate, secure, and improve our website; to send marketing communications where you have not opted out; to request and respond to reviews and feedback; to detect and prevent fraud or misuse; and to comply with our legal and contractual obligations.
How We Share Your Information
We do not sell your personal information. We share it only in the following circumstances: with service providers who perform work on our behalf, such as website hosting, form and email delivery, scheduling and invoicing software, payment processing, analytics, and advertising platforms; with subcontractors or technicians who need your address and job details to complete the work you requested; when required by law, subpoena, court order, or other legal process, or to protect the rights, property, or safety of Immaculate Softwash, our customers, or the public; and in connection with a merger, acquisition, financing, or sale of all or part of our business, in which case your information may transfer to the successor entity.
Text Messages and Marketing Communications
If you provide your phone number, we may contact you by call or text about your estimate, appointment, or completed work. If you opt in to promotional messages, message and data rates may apply and message frequency varies. You can stop promotional texts at any time by replying STOP, and you can unsubscribe from marketing emails using the link at the bottom of any message. We will still send you transactional messages about work you have scheduled or received.
Third-Party Websites and Services
Our website links to third-party sites and profiles, including social media, review platforms, and the Better Business Bureau. We do not control those sites and are not responsible for their content or their privacy practices. We encourage you to read the privacy policy of any site you visit from ours.
Data Retention
We keep personal information for as long as it is needed for the purposes described in this policy, and afterward for as long as required to meet our legal, accounting, warranty, tax, and dispute-resolution obligations. When information is no longer needed, we take reasonable steps to delete it or render it anonymous.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold, including encrypted connections to our website and restricted access to customer records. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. Please do not send sensitive information such as financial account numbers or government identification numbers through our website forms or by email.
Your Privacy Choices and Rights
You may ask us to confirm what personal information we hold about you, provide you with a copy of it, correct information that is inaccurate, or delete information we no longer need to retain. You may also opt out of marketing communications and ask us not to share your information with advertising partners. Depending on where you live, including under Florida law, you may have additional rights regarding your personal information.
To make a request, contact us using the details in the Contact Us section below. We may need to verify your identity before acting on a request, and we will respond within the time required by applicable law. Exercising these rights will not affect the price or quality of the services we provide to you.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Do Not Track
Some browsers offer a “Do Not Track” setting. Because there is no common industry standard for how these signals should be interpreted, our website does not currently respond to them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or the law. When we do, we will revise the “Last updated” date at the top of this page. Significant changes may also be announced on our website. Your continued use of our website or services after an update means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy or about how we handle your information, please contact us:
Immaculate Softwash
300 Sweetwater Club Blvd
Longwood, FL 32779
Phone: (407) 489-0907
Email: Contact@ImmaculateSoftWash.com